Any citizens of Republic of Mauritius & Outer Islands and Foreigner who holds resident/work permit.
Can another person apply my COC?
Applicant can authorize any person to apply the COC on his/her behalf at the respective DHQ with his authorization in writings.
Can I apply for more than one certificate?
More than one original of a certificate can be obtained within a period of 3 months from the date of issue of the first certificate. Besides the original application, applicant can apply for two additional certificates within the prescribed period.
What document do I have to produce for my application?
Birth Certificate (computerized A4 format)
National Identity Card/ Passport for Non Citizen
Marriage Certificate (where applicable)
Other documents referring to any annotation on BC & MC (e.g Change of name, Rectification etc)
Proof of Residence in Mauritius
Authorization letter where applicable
Where can I apply my COC?
At the nearest Police Divisional Headquarters as follows:-
Port Louis South DHQ
Rose Hill DHQ
Port Louis North DHQ
Moka Police Station
Rose Belle DHQ
For online, on the certificate of character portal https://ecertificateofcharacter.govmu.org.
How to access the Certificate of Character Portal?
Applicant should register on Maupass and then login to access the Certificate of Character web portal. Note 2 factor authentication of MAUPASS will not be required.
How much time does it take to process my application?
Within a period of two to three weeks or 2-6 weeks.
Why does it take too much time to obtain my certificate?
If applicant has been convicted before a court of law for a crime or misdemeanor or documents are missing, the processing will take more time.
Can I obtain my certificate in a language other than English or French?
Certificate will be issued in either English or French only.
How to download my Certificate of Character?
For Category - Self : Upon receipt of email notification confirming certificate of character is ready for download,
Select "Download Certificate" (Self) menu.
Insert email address to receive a copy of the certificate.
Click on “Download Encrypted certificate” button.
Your certificate will be downloaded in your "Download folder" and your specified mail.
Click on the "Send Password" button. A password will be sent on the mail specified in your application.
Go to default download folder on your laptop/personal computer, Open "Certificate of Character" using Adobe Pdf Reader and then insert your password.
Your certificate is ready for printout.
For Employer/Responsible Party Category : Upon receipt of email notification confirming certificate(s) of character is ready for download,
Click on download button for selected application.
The certificate will be downloaded in the "Download folder".
Click on the "Send Password" button. A password will be sent on the mail specified in the application.
Go to default download folder on laptop/personal computer, Open "Certificate of Character" using Adobe Pdf Reader and then insert the password.
The certificate is ready for printout.
Can another person collect my COC?
For all application made at Police Divisional Headquarters, if applicant is unable to collect his certificate on the mention collection date, he/she can delegate another person to collect same provided an authorization letter is produced mentioning reason thereof and receipt of collection.
Does a COC expire?
There is no validity period for a certificate of character.
What type of offence will appear on my COC?
As per the certificate of Character Act 2012 all crimes and misdemeanor appearing in the 2nd schedule will be mentioned on the certificate.
How much it cost to obtain a certificate of character?
As-to-date, only the following Electronic Payment modalities are supported by the Certificate of Character Portal
Debit Card (subject to the card being enabled its issuing bank)
Who to contact for any discrepancy on the certificate of character?
The applicant may contact the helpdesk on 2149794 during Office Hours (9:00 to 16:00) or send an email on firstname.lastname@example.org.
The applicant may also contact respective Police Divisional Headquarters.