1. The online application for Certificate of Character has been developed to enhance service delivery. All information submitted at the time of the application is used exclusively for the purpose of processing the application for the Certificate of Character. The applicant shall ensure that all information (including email address) submitted when making an application is true and correct.
  2. The printed format should be on plain A4 White Paper only for a valid Certificate of Character.
  3. Any application made online after office hours/during weekends/on public holidays will be processed as from the next working day.
  4. In case of any discrepancy on a Certificate of Character already issued, the applicant may contact respective Police Divisional Headquarters.
  5. For any other queries, the applicant may contact the helpdesk on 2149794 during Office Hours (9:00 to 16:00) or send an email on
    For complaints through email, applicants should ensure that they provide their Name, Surname, NIC/Passport Number, Acknowledgement ID, and Application Reference Number.